AWWA-M5 2005 Water Utility Management, Second Edition


This manual provides basic training in water utility management and organizational structure. Designed for new managers and supervisors, it covers all areas of public water utility management:

  1. Organizational structure
  2. Financial management
  3. Customer service
  4. Operations and maintenance
  5. Safety and security
  6. Emergency planning
  7. Human resources
  8. Information systems
  9. Legal and regulatory issues
  10. Public communications
ISBN: 9781583213612
Publisher: American Water Works Association
Publication date: 2005
AWWA catalog no: 30005
Media Type: Softbound
Number of pages: 146