AWWA-64199 2000 On the Job: Customer Service

$160.00

This video looks at what it takes to deliver outstanding customer service every day.

Customer service is the front line of your utility. How they handle customers and complaints determine the public's perception of your utility for better or worse. This video looks at what it takes to deliver outstanding customer service every day, including:
The evolving role of today's customer service representative
The workstation: tools, resources, and software for customer service
Ergonomics: working more productively and safely
Handling a problem with billing/high bills
Addressing water quality calls
Dealing with questions you can't answer
Working with difficult customers
11 minutes

ISBN:
 9781583216538
Publisher: American Water Works Association
Publication date: 2000
AWWA catalog no: 64199
Media Type: DVD