AWWA-64172 On the Job: Meter Reading

This video outlines the meter reader's responsibilities and provides meter-reading procedures.

Meter reading provides important data used for water loss prevention, billing, and revenue and that means meter readers play a pivotal role in the utility world. This video outlines the meter reader's diverse responsibilities and procedures, including:

• How to prepare for field work, including what supplies and paperwork you need, how to create a game plan for your route, and the importance of vehicle safety checks
  
• What to know when you're on the road¿including smart safety habits
  
• Walking the neighborhood, what you need to know
  
• Customer service basics, why first impressions count and how to handle common customer concerns
  
• At the pit, what you need to look for, what precautions you must take, and what tools can help
  
• Meter types, learn about the two types of water meters you're likely to find in the field and find out how to access and read each one
  
• Meter reading at other locations, what to watch out for and what to do when you need to enter a customer's homeAutomatic meter reading basics (12 minutes)