AWWA-20574 Water Quality Complaint Investigator's Guide, Second Edition
This revised
edition focuses on operational practices and includes two entirely new chapters
that address regulatory issues and operational practices to reduce water
quality complaints.
Resolving customer water quality complaints is one of the most
important aspects of maintaining a successful water distribution system.
Complaint investigation involves not just professional water quality
proficiency, but also customer relationship skills. TheWater Quality Complaint
Investigators Guide covers 90% of the most common complaints from consumers. Water Quality Complaint Investigator's Guide, Second Edition focuses on operational practices and
includes two entirely new chapters that address regulatory issues and
operational practices to reduce water quality complaints. You will learn:
• How to avoid complaints
• How to deal with existing problems
• Most common complaints and their most common fixes
• Concrete information on how to deal with customers
• How to get to the root of the problem before having to go out to the
site, which saves time and money
The information in this book is of value to those learning how
to investigate water quality complaints to veterans who may be facing new
complaint situations, as well as the people who supervise them, laboratory
technicians and customer service representatives.
ISBN: 9781583219928
Author: William C. Lauer
Publisher: American Water Works Association
Publication date: 2014
AWWA catalog no: 20574-2E
Media Type: SOFTBOUND
Number of pages: 125